A potential client wants you to be the project manager for a project that involves moving to a new computerized human resource management system that supports the firms staffing, compensation, employee relations, and benefit functions. The client is very vague about what needs to be done, and all that they know is that they do not like the current system. Identify the types of questions that you could ask the client to gain a better understanding of the scope of the project. Other than having the client answer your questions, what other activities could you engage in to gain a better understanding?
Support your comments with citations from Quality Academic References (QARs) from recognized authorities in the field.